All systems operational

IP-Data Outage Affecting Telefonica IoT Services
  • Monitoring
    Monitoring

    There was an additional minor outage again from 09:56 to 10:07 this morning. The time span was too short to warrant an immediate status update.

    DataSIM raised the issue immediately with Telefonica, who advise that they subsequently identified a configuration issue on their platform which has now been corrected.

    DataSIM will be monitoring this service closely until Monday lunchtime.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Service has resumed. The total event duration was was 25 minutes. Technicians are monitoring.

    Telefonica have not provided details on this issue.

  • Investigating
    Investigating

    DataSIM metrics indicate degradation within the Telefonica IoT network affecting IP-Data for devices using Telefonica IoT SIM cards.

    Devices are able to authenticate but unable to pass traffic. This is different to the outage of yesterday, but is an issue within the Telefonica network.

    Voice and SMS services for devices using Telefonica IoT SIM Cards are not affected.

IoT Connectivity

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Recent notices

December 03, 2023

December 02, 2023

December 01, 2023

November 30, 2023

IP-Data Outage Affecting Telefonica IoT Services
  • Monitoring
    Monitoring

    There was an additional minor outage again from 09:56 to 10:07 this morning. The time span was too short to warrant an immediate status update.

    DataSIM raised the issue immediately with Telefonica, who advise that they subsequently identified a configuration issue on their platform which has now been corrected.

    DataSIM will be monitoring this service closely until Monday lunchtime.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Service has resumed. The total event duration was was 25 minutes. Technicians are monitoring.

    Telefonica have not provided details on this issue.

  • Investigating
    Investigating

    DataSIM metrics indicate degradation within the Telefonica IoT network affecting IP-Data for devices using Telefonica IoT SIM cards.

    Devices are able to authenticate but unable to pass traffic. This is different to the outage of yesterday, but is an issue within the Telefonica network.

    Voice and SMS services for devices using Telefonica IoT SIM Cards are not affected.

November 29, 2023

IP-Data Outage Affecting Telefonica IoT Services
  • Resolved
    Resolved

    Telefonica confirm that the issue is resolved, with service operating at usual levels.

    Technicians will continue to monitor the service in accordance with policy.

  • Monitoring
    Monitoring

    IP-Data service has resumed and is being monitored. Telefonica has not yet confirmed the issue is resolved.

  • Investigating
    Investigating

    DataSIM metrics indicate degradation within the Telefonica IoT network affecting IP-Data for devices using Telefonica IoT SIM cards.

    Voice and SMS services for devices using Telefonica IoT SIM Cards are not affected.

    Technicians are investigating.

November 28, 2023

November 27, 2023

November 26, 2023

November 25, 2023

November 24, 2023

November 23, 2023

November 22, 2023

November 21, 2023

November 20, 2023

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