DataSIM - Notice history

All systems operational

Operational

GLOBAL - Operational

BT - Operational

Vodafone UK - Operational

Telefonica - Operational

Vodafone GDSP - Operational

MANX P1 - Operational

MANX P2 - Operational

MANX P4 - Operational

MANX P6 - Operational

Operational

APN Infrastructure - Operational

API and Portal Services - Operational

SIM Provisioning - Operational

Billing, CDR and Related Statistics - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

Notice history

Nov 2025

No notices reported this month

Oct 2025

Intermittent Ip-Data Outage on the GL SIM Profile
  • Resolved
    Resolved

    AWS and Azure experienced related outages that led to traffic disruptions on an ISP responsible for peering with both JT and AWS. When the ISP’s ASN attempted to automatically reroute traffic, the process failed and required manual intervention. AWS Networking teams are now collaborating with the ISP to implement measures that minimize the risk of similar incidents in the future.

  • Monitoring
    Monitoring

    The service is stable. We will continue to monitor and will provide an update tomorrow morning.

  • Identified
    Identified

    Our network partner Amazon AWS advise there was a connectivity issue with AS8681 which is the provider host for the GL SIM.


    Network engineers are investigating the root cause.


    Devices are expected to recover without intervention.

  • Investigating
    Investigating

    IP-Data connectivity for devices using the GLOBAL SIM Profile has been intermittent since approx. 1600hrs

    We are seeing a significant drop in traffic so have marked this as critical and escalated it with the providers; engineers are investigating.


    We will update users as soon as we have further information.

    In the meantime there is no need to reboot or otherwise access your devices.

  • Monitoring
    Monitoring

    Connectivity appears stable. We do not have information from the provider yet. We will continue to monitor the service.

  • Identified
    Identified

    The issue has been escalated with the network provider for the mobile network. DataSIM monitoring is indicating that the service is currently up.

  • Investigating
    Investigating

    IP-Data connectivity for devices using the GLOBAL SIM Profile has been intermittent since 03:15 UTC-Z this morning. The service is currently operating normally.

    This is being investigated.

Vodafone UK - Major Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Service on Vodafone UK has resumed, we will continue to monitor the situation.

  • Update
    Update

    Roaming services on DataSIM provided SIM profiles do not appear to be impacted at this time.

    We note that Vodafone UK broadband services are impacted as well as certain Vodafone UK websites.

  • Investigating
    Investigating

    Vodafone UK are reporting a major outage. Devices are unable to transmit IP-Data. It is not known if this affects roaming services as well.

    We will update on this channel as soon as we have more information.

Sep 2025

BTUK - Data Connectivity
  • Resolved
    Resolved

    BT have confirmed the issue is resolved.

  • Monitoring
    Monitoring

    The issue has been identified and service is restored.

    The network will continue to monitor.

  • Investigating
    Investigating

    Devices using BTUK SIMs may experience connectivity latency or access issues.

    All other SIM profiles, SMS and Voice are unaffected.

    Network engineers are investigating and we will let you know when we have more news.

BT reporting issues with Data Transit in UK
  • Resolved
    Resolved

    SIM type; BT UK only
    what is affected; 2G/3G/4G etc for devices using public APNs.
    what is not affected; 2G/3G/4G etc on private APN e.g. datasim.com; voice and SMS.

    This issue has been resolved

  • Investigating
    Investigating

    SIM type; BT UK only
    what is affected; 2G / 3G /  4G / 5G
    what is not affected; voice, SMS

    Customers are advised not to reboot devices at this stage, devices may be contacted via SMS if required.

    Please contact support if you need help with using the self-service section of the portal.

    BT engineers are investigating and we'll keep you updated as we get more news.

Sep 2025 to Nov 2025

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