DataSIM - Notice history

All systems operational

Operational

GLOBAL - Operational

BT - Operational

Vodafone UK - Operational

Telefonica - Operational

Vodafone GDSP - Operational

MANX P1 - Operational

MANX P2 - Operational

MANX P4 - Operational

MANX P6 - Operational

Operational

APN Infrastructure - Operational

API and Portal Services - Operational

SIM Provisioning - Operational

Notice history

Dec 2024

GLOBAL SIM - SMS API Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    SMS being sent by the DataSIM API to devices with GLOBAL SIM Cards are failing within the core network.

    Network Engineers are investigating this issue.

    All failed SMS will be resent once resolved.

GLOBAL SIM Provisioning and SMS API
  • Completed
    December 12, 2024 at 1:00 AM
    Completed
    December 12, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    December 11, 2024 at 5:00 PM
    In progress
    December 11, 2024 at 5:00 PM
    Maintenance is now in progress
  • Update
    December 11, 2024 at 5:00 PM
    Planned
    December 11, 2024 at 5:00 PM

    Core Network Engineers at the MNO for the GLOBAL SIM have notified DataSIM of a planned outage today from 18:00 to 02:00 tomorrow. All SIM changes, network purges and SMS sent via the API will be queued during this period.

    DataSIM have requested this be re-scheduled due to the limited notice period and the impact on SMS service.

    A further update will be sent in due course.

  • Planned
    December 11, 2024 at 12:50 PM
    Planned
    December 11, 2024 at 12:50 PM

    The planned outage will go ahead, however the SMS flow will not be included.

    Self service provisioning on the portal or via APIs will be impacted, any changes to SIM card settings (tariff or status) will be queued and will be completed the following morning.

Nov 2024

TELEFONICA IOT SIM IP-DATA Connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Devices using the Telefonica IoT SIM are experiencing issues with registering for IP-DATA, authenticating to the APN and passing data. This is an issue with the core Telefonica Network.

    Engineers have identified and fixed the issue, traffic is being returned in a staged manner and the issue should be resolved shortly.

GLOBAL SIM - API delays including API SMS
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The core network is currently experiencing congestion due to a high number of requests. This affects all SIM provisioning changes and SMS sent via API. Only the GLOBAL SIM is affected.

    To clear the congestion requests are now limited at the API level to 10,000 per hour per account.

Degradation in IP-Data GLOBAL SIM
  • Resolved
    Resolved
    IP Data connectivity levels are normal, the issue is resolved. A Root Cause Analysis will be investigated and provided in due course.
  • Update
    Update
    Data consumption by devices is close to normal with the quantity of zero byte sessions close to normal but still above average. Core network engineers have not identified the issue although it is believed to be within the GRX providers and not within the core network or any element of the DataSIM service. GRX providers act as a hub between mobile networks so that dedicated links between each of them are not required.
  • Monitoring
    Monitoring
    IP-Data transit is improving, Network Technicians will be monitoring through the night. This issue is limited to devices in the UK.
  • Identified
    Identified
    There is an issue with the GRX providers that operate between mobile networks providing data connectivity.

Oct 2024

IP-Data Connectivity Degradation - P2, P4, P6 MANX Telecom
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    MANX Telecom advise that some devices are experiencing data connectivity issues. Engineers have identified an issue and are working to resolve.

Network Registration and Data Transit Issues with the GLOBAL SIM
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Core Network Engineers have identified an issue interconnect links affecting device authentication and data service. The cause has been isolated and service is resuming.

  • Investigating
    Investigating

    We have received reports of devices with issues registering to networks and issues with transiting data in the UK only. DataSIM test SIM cards are working and traffic throughput is at normal levels. It is therefore not known if this issue is related to customer systems or a network issue.

    Customers that experience connectivity issues with the GLOBAL SIM are encouraged to get in touch with our Support team.

MANX / OV Service Incident P2, P4, P6
  • Resolved
    Resolved

    DataSIM has been notified by MANX Telecom / WorldOv that an error in their platform resulted in a small number of devices being blocked from the network at the SIM level. Some of these SIMs are now in a state where they are unable to assist devices reconnecting to any network without manual intervention.

    The issue occurred Friday the 18th October at 11:00 AM and only affects P2, P4 and P6 SIM cards.

    If you believe any of your devices have been affected and not yet recovered from this then please get in touch with the Support team providing a list of affected SIM cards with the make and model of the device.

IP Data Transit Degradation on the GLOBAL SIM
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    Network monitoring reports a 15% drop in IP-data sessions. The issue has been isolated to IP Exchange Providers and GRX Roaming Providers.
  • Investigating
    Investigating

    The core mobile network reporting shows degradation on IP Data Transit on devices using the GLOBAL SIM. Network Engineers are investigating.

Oct 2024 to Dec 2024

Next