All systems operational

IoT Connectivity

Operational

GLOBAL

Operational

BT

Operational

Vodafone UK

Operational

Telefonica

Operational

Vodafone GDSP

Operational

MANX P1

Operational

MANX P2

Operational

MANX P4

Operational

MANX P6

Operational

DataSIM Platform

Operational

APN Infrastructure

Operational

API and Portal Services

Operational

SIM Provisioning

Operational

Notice history

Dec 2023

No notices reported this month

Nov 2023

IP-Data Outage Affecting Telefonica IoT Services
  • Monitoring
    Monitoring

    There was an additional minor outage again from 09:56 to 10:07 this morning. The time span was too short to warrant an immediate status update.

    DataSIM raised the issue immediately with Telefonica, who advise that they subsequently identified a configuration issue on their platform which has now been corrected.

    DataSIM will be monitoring this service closely until Monday lunchtime.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Service has resumed. The total event duration was was 25 minutes. Technicians are monitoring.

    Telefonica have not provided details on this issue.

  • Investigating
    Investigating

    DataSIM metrics indicate degradation within the Telefonica IoT network affecting IP-Data for devices using Telefonica IoT SIM cards.

    Devices are able to authenticate but unable to pass traffic. This is different to the outage of yesterday, but is an issue within the Telefonica network.

    Voice and SMS services for devices using Telefonica IoT SIM Cards are not affected.

IP-Data Outage Affecting Telefonica IoT Services
  • Resolved
    Resolved

    Telefonica confirm that the issue is resolved, with service operating at usual levels.

    Technicians will continue to monitor the service in accordance with policy.

  • Monitoring
    Monitoring

    IP-Data service has resumed and is being monitored. Telefonica has not yet confirmed the issue is resolved.

  • Investigating
    Investigating

    DataSIM metrics indicate degradation within the Telefonica IoT network affecting IP-Data for devices using Telefonica IoT SIM cards.

    Voice and SMS services for devices using Telefonica IoT SIM Cards are not affected.

    Technicians are investigating.

Reports of IP-Data Connectivity Issues P1, P2, P4, P6
  • Resolved
    Resolved

    The core network reports that all systems are now operating normally. Please contact the DataSIM Support team if there are devices experiencing issues with data transit.

  • Investigating
    Investigating

    There is degradation on the Core Network affecting data service. This is upstream from the DataSIM platform. Network engineers are investigating.

Oct 2023

No notices reported this month

Oct 2023 to Dec 2023