DataSIM - IP-Data Connectivity with GL SIM Profile – Incident details

All systems operational

IP-Data Connectivity with GL SIM Profile

Resolved
Partial outage
Started about 1 month agoLasted about 5 hours

Affected

IoT Connectivity

Partial outage from 2:21 PM to 3:23 PM, Operational from 3:23 PM to 6:58 PM

GLOBAL

Partial outage from 2:21 PM to 3:23 PM, Operational from 3:23 PM to 6:58 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    The root cause was a GRX provider failing to route data between roaming networks.

  • Monitoring
    UTC
    Monitoring

    Traffic has returned to normal levels, we are waiting for confirmation of the cause.

  • Investigating
    UTC
    Investigating

    IP-Data roaming service for devices using the BT UK network with GL SIM's is degraded.

    This has been escalated to the Core Network, we will provide updates as they arrive.