DataSIM - Intermittent Ip-Data Outage on the GL SIM Profile – Incident details

AWS and Azure experienced related outages that led to traffic disruptions on an ISP responsible for peering with both JT and AWS. When the ISP’s ASN attempted to automatically reroute traffic, the process failed and required manual intervention. AWS Networking teams are now collaborating with the ISP to implement measures that minimize the risk of similar incidents in the future.

The service is stable. We will continue to monitor and will provide an update tomorrow morning.

Our network partner Amazon AWS advise there was a connectivity issue with AS8681 which is the provider host for the GL SIM.

Network engineers are investigating the root cause.

Devices are expected to recover without intervention.

IP-Data connectivity for devices using the GLOBAL SIM Profile has been intermittent since approx. 1600hrs

We are seeing a significant drop in traffic so have marked this as critical and escalated it with the providers; engineers are investigating.

We will update users as soon as we have further information.

In the meantime there is no need to reboot or otherwise access your devices.

Connectivity appears stable. We do not have information from the provider yet. We will continue to monitor the service.

The issue has been escalated with the network provider for the mobile network. DataSIM monitoring is indicating that the service is currently up.